1. Pricing
Prices correct at time of invoicing and are based on current airfares, taxes, hotel rates and the current rate of exchange
and are valid for 24 hours. Prices are subject to change until full payment is received by Wy-Go/ Wanderbly. Wy-Go/
Wanderbly reserves the right, without prior notification to the customer, to adjust prices in accordance with increases
in airfares, air fuel taxes, government and/or airport taxes and in the event of any currency and/or price adjustments,
which may become effective up to the date full payment is received by the Wy-Go/ Wanderbly.
2. Pricing Errors
Whilst we make every effort to ensure the accuracy of the pricing information provided, regrettably errors do
occasionally occur. When we become aware of any such error, we will notify you as soon as is reasonably possible. If
a booking is already in place, you will have the choice to continue with the chosen itinerary at the corrected price or
amend to a different holiday. We reserve the right to cancel the booking and refund you in full if you do not wish to
accept the correct price that applies to your trip.
3. Responsibility, Limitation of Liability and Indemnity.
Wy-Go/ Wanderbly and their employees and agents, act as an intermediary only in producing and booking various
travel arrangements, and on condition that they will not be liable for any injury, damage, loss, accident, delay or any
other irregularity that may be occasioned by any defect in any vehicle, or other form of conveyance, or by error or
default of any company or person engaged in conveying the passenger, carrying out the arrangement of the tour or
otherwise in connection therewith. The passenger tickets in use by the airline or charter when issued shall constitute
the sole contract between the airlines or charter and the purchasers of those tickets and/or passenger. Wy-Go/
Wanderbly makes every effort to ensure that all arrangements and services connected with your travel arrangements
will be carried out as specified in the most efficient and effective way possible. However, being intermediaries we do
not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the
utmost care, we do not accept liability for error and omissions of such suppliers. It is the clients’ responsibility to satisfy
themselves with any local laws and applicable insurance options, if any, for any facilities used or hired. The Client
indemnifies and holds harmless Wy-Go/ Wanderbly its employees and agents accordingly. Wy-Go/ Wanderbly its
employees and agents shall furthermore not be liable for any indirect and/or consequential loss or damages
whatsoever and howsoever arising.
4. Substitution
Wy-Go/ Wanderbly or their agents and associated companies reserve the right to substitute hotels booked with a
similar category or upgrade to a higher category at no extra cost to the passenger. Hotels reserve the right to close
facilities due to operational requirements without prior notice. Services and facilities at hotels may change without
notice.
5. Itinerary Alterations
While every effort is made to keep to all itineraries, Wy-Go/ Wanderbly reserves the right to cancel any tour/travel
arrangements prior to departure, in which event the entire payment will be refunded by the Wy-Go/ Wanderbly in full
and final settlement of all further liability of whatsoever nature, howsoever arising, which may arise as a result of such
cancellation. The duration of the travel package may have to be extended or curtailed owing to unforeseen changes
in transport schedules. Any resultant expense will be borne by the passenger, and any saving refunded.
6. Travel Delays
Wy-Go/ Wanderbly does not hold itself responsible for any delays prior to departure, or during the course of its tours,
brought about by technical difficulties, strikes, weather conditions or any other unforeseen circumstances which are
beyond its control. It is understood that any expenses relating to these unscheduled extensions (e.g. hotels, meals,
airfares, telephone calls, etc.) will be for the passengers’ account. Losses due to travel delays may not be refundable
however, we will always use our best endeavor to negotiate refunds on behalf of passengers.
7. Force Majeure (superior force)
During travel duration, (included but not limited to ) unscheduled changes may be caused by flight delays, airport
closure , port closures, strikes and or industrial dispute, bad weather, fire, threat of war ,riot, civil and or political
unrest, act of God etc. that is beyond Wy-Go/ Wanderbly’s control. All charges related to these changes will be for the
clients account. Wy-Go/ Wanderbly will not be held liable for any of these charges.
8. Unused Services
No refunds will be considered for any unused services irrespective of whether they form part of the basic package,
or whether they are in respect of pre-booked optional arrangements. No refunds can be considered on partially
unused hotel accommodation, flights or car rentals.
9. Travel Documents
Must be checked upon receipt and all inaccuracies reported to your travel agent. It is the Agents responsibly to check
arrival and departure dates, spelling of names, hotel bookings, and car rental and tour details. Wy-Go/ Wanderbly will
not be liable for any inaccuracies after departure from South Africa. The onus rests on the passenger to ensure that
all their travel documents are in order and correct before departure. The passenger need to ensure that he/she has
complied with the necessary health/passport/visa/re-entry permit requirements. Wy-Go will not be held liable for any
loss as a result of errors. Passports must be valid for a minimum of 6 months after your intended return date and have
at least two free pages.
10. Travel Insurance
Travel insurance is essential. Wy-Go/ Wanderbly can provide Travel Insurance to clients, however we are not an
authorised financial institution and cannot advise on these products. We strongly advise passengers to take out
insurance at the time of booking, covering cancellation, personal accident, medical expenses due to illness, loss of
baggage and curtailment.
11. Amendments to Airline Tickets
Once tickets have been issued; a cancellation fee will be levied by the airline in question (this fee varies from airline to
airline and can range from 25% up to 100% of the fare paid plus VAT) should any changes be requested. Such changes
specifically include, but are not necessarily limited to, any changes which are required to be effected due to the
incorrect spelling of a passenger’s name, change to travel dates or routing. In some cases, once issued, any changes
will result in a 100% cancellation fee. Airlines are non-negotiable to changes post ticket issuance.
12. Reservations and Payment
Upon confirmation Payment in full is required where after no refund or amendment can be made. Rates may be higher
than those available from the hotels directly. All reservations must be prepaid. In making payment you confirm that
you have read and accepted these Terms and Conditions. Failure to remit final payment on due date will result in
cancellation of reservations, forfeiture of deposit and may attract cancellation costs.
13. Cancellations
In the event of cancellation, which must be received in writing, charges will be determined at the time of
cancellation. Cancellation fees may differ dependent on our supplier – most restrictive rules will be applied.
14. Air tickets
Flight prices / changes / conditions are regulated by the related airline. Wy-Go/ Wanderbly cannot guarantee or
control these changes. Cancellation fees apply once air tickets are issued. The cancellation fees range between 25%
up to 100% (plus VAT) of the total airfare paid, dependent on the class of travel and the airline concerned. During
high/peak periods – once issued, tickets cannot be changed and are non-refundable. Airlines are non-negotiable to
changes post ticket issuance. Passengers are reminded that they are responsible for reconfirmation of flights and flight
times at least 72 hours prior to departure to ensure the airline has had no schedule or time changes. Failure to
reconfirm flights with the airline concerned could lead to the cancellation of the flight reservation. Wy-Go/ Wanderbly
is not responsible for the overbooking by airlines resulting in passengers being denied boarding. Providing passengers
adhere to check in time, it is the airlines responsibility to reroute or rebook flights.
15. Disclaimer
Wy-Go/ Wanderbly cannot be held responsible for any charges that appear on a passenger’s credit card, nor accept
the responsibility of having any of these charges reversed or corrected upon the passenger’s return to South Africa.
Wy-Go/ Wanderbly, in making arrangements for transportation, conveyance, hotel accommodation or any other
service, acts as agents only and is not liable as a principle.
Wy-Go/ Wanderbly does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or
any other supplier service.
Bookings for the services provided by our suppliers will form a direct contract between passengers and the relevant
supplier and will also be subject to the suppliers Terms and Conditions.
Furthermore, Wy-Go/ Wanderbly shall not be liable for any injury, death, loss, damage, accident, delay or
inconvenience, howsoever caused, during any journey, tour, residence or other facility arranged or booked by Wy-Go/ Wanderbly.
Wy-Go/ Wanderbly is not liable for any failure to make satisfactory or any arrangements or booking, whether such
failure is occasioned by any of its employees, agents, principals, sub-contractors or otherwise.
Any loss or additional expense due to delays, changes or cancellations of air, rail, road, sea or any other service, strikes,
sickness, theft, war, weather or other causes, will have to be borne by the passenger.
In the event that you are not satisfied with any aspect of your arrangements, you must immediately inform our local
supplier who will endeavour to resolve the issue at the time. If on your return you have a further complaint or query,
you should notify your Travel Agent within 30 days of the original service.
16. POPI
By signing these terms and conditions you hereby give consent to Wy-Go/ Wanderbly to process your personal
information for all purposes related to these terms and conditions, in accordance with the provisions of the Protection
of Personal Information Act. Such consent specifically includes the consent to work with and disclose bank account
details for purposes of any refund, and for the bookings for the services provided by Wy-Go (Pty) Ltd etc.